Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank You.
Custom Jewelry Disclaimer
Most of our jewelry pieces are handcrafted and made-to-order, resulting in unique variations that may differ slightly from the photographs depicted on our website or catalog. While we strive to ensure accuracy and consistency in our product images, the nature of handmade craftsmanship means that each piece may exhibit subtle differences in color, texture, and overall appearance.
However, we assure you that these variations are an inherent part of the artisanal process and contribute to the individuality and charm of each piece. Rest assured that any deviations from the showcased photographs do not compromise the quality or beauty of the jewelry. In fact, many customers find that these slight differences enhance the character and allure of their chosen piece, making it even more special and distinctive.
We appreciate your understanding and encourage you to embrace the unique qualities of handcrafted jewelry. If you have any concerns or specific preferences regarding your order, please don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and will gladly assist you in selecting the perfect jewelry piece that meets your expectations.