Shipping Policy
Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.
The expected time of arrival is 8-15 business days.
You will always receive an email once your order is processed as well as a tracking number.
Changes to Orders
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.
Incorrect Addresses
In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.
If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.
Lost or Stolen Packages
We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.
Custom Jewelry Disclaimer
Most of our jewelry pieces are handcrafted and made-to-order, resulting in unique variations that may differ slightly from the photographs depicted on our website or catalog. While we strive to ensure accuracy and consistency in our product images, the nature of handmade craftsmanship means that each piece may exhibit subtle differences in color, texture, and overall appearance.
However, we assure you that these variations are an inherent part of the artisanal process and contribute to the individuality and charm of each piece. Rest assured that any deviations from the showcased photographs do not compromise the quality or beauty of the jewelry. In fact, many customers find that these slight differences enhance the character and allure of their chosen piece, making it even more special and distinctive.
We appreciate your understanding and encourage you to embrace the unique qualities of handcrafted jewelry. If you have any concerns or specific preferences regarding your order, please don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and will gladly assist you in selecting the perfect jewelry piece that meets your expectations.